Lulato is a Product Designer living in sunny weather Miami Beach. His goal is to collaborate with nice people and create useful experiences. In his free time, you can find him dancing in Wynwood and creating videos on Youtube.

Royal Caribbean has access to some of the most talented photographers aboard. The cruise line also travels through some of the most picturesque spots in the world. However, it is difficult to get these photos in front of our guests for an easy purchase. We created a prototype to test the prices and the checkout flow for this new feature.

Royal Caribbean guests want to communicate while they are cruising. I helped improve the design of the user interface and the overall experience from an early minimum viable product to a full-featured chat application within the Royal Caribbean main application.

First-time cruise guests may sometimes overwhelm the staff with similar questions. To help mitigate this problem, I helped the messaging team design a virtual concierge experience within the Royal Caribbean app. We trained the dialogue voice to be consistent with the Royal Caribbean brand and designed useful prompts and actionable card responses to get the guest back to vacation mode.